![]() ![]() The Support System User opens a Support Request by writing to or at. These Terms may contain additional requirements for the Support Requests related to installation, configuration and updating of server software. If the Support System User makes a query after the Client reaches the hours limit specified in his license support program, the Support Specialist has the right to close the Support Request on this ground.ĥ.6. If the Support System User’s query concerns services or software not included in the Client’s plan/license support program, the Support Specialist has the right to close the Support Request on this ground.ĥ.5. If the Support System User makes a query after the expiration of the Client’s contract for the use of NextGIS support services or NextGIS license support, the Support Specialist has the right to close the Support Request on this ground.ĥ.4. If the Support System User makes an unrelated query in an existing Support Request, the S upport Specialist has the right to ask the Support System User to open a new Support Request. If this rule is not met, the Support Specialist has the right to ask the Support System User to close the original Support Request and open a new Support Request, made in accordance with the specified rule.ĥ.2. All queries to the Support System must follow the rule “One question/problem - one request”. Support Specialists process Support Requests Monday to Friday, from 10:00 to 18:00 (GMT+2). A Support specialist may change while a Support Request is being processed. A Support Specialist is assigned according to the type of issue, current workload and other conditions. ![]() NextGIS does not assign a specific Support Specialist to the Client. Subsequently, the list of Support System Users can be changed by placing a Support Request. An exact list of Support System Users is provided by the Client during the conclusion of the contract or later in a separate order (written or email). The allowed number of contact persons (Support System Users) is indicated in the terms of the corresponding License Support Program or Plan which provides Client’s access to the Support System.Ģ.2. Access to the Support system is provided to a limited number of the Client’s contact persons. Support Request - a query from a Support System User with a question or a description of a problem that occurred while the Client was using NextGIS software or services. Support Specialist - a NextGIS employee or contractor who is authorized to process Support Requests.ġ.5. Support System User - the Client’s contact person with access to the Support System.ġ.4. Access to the Support System is provided via web interface or by e-mail Client - an individual or a legal entity with a valid contract for the use of NextGIS support services or NextGIS license support.ġ.3. Support System - an online helpdesk system located at and used to log and process Support Requests. Donated funds are channeled through NextGIS and are used to benefit the projects we support.NextGIS Terms of Support I. In addition to development and documentation, we reinvest in the projects around which we build our business. We are particularly interested in openness and believe that it ensures success. We know how to solve practical problems, and love to share solutions with the community. Our specialists are highly skilled specialists who have more than 15 years experience with GIS in general, and open-source GIS in particular. In addition, tight collaboration with a broad group of international specialists allows our team of developers to stay on the cutting-edge of technology and ensures that our results receive maximum coverage, ultimately helping us put our clients in the forefront of their industries. One of the first to offer GIS open-source spatial software in Russia, NextGIS has expanded its services to the global market, with our participation in the open GIS development process highly graded by the international community. in an effort to help businesses affordably eliminate these data software growing pains by offering clients free integrated open-source spatial software, backed by customized GIS solutions, professional ongoing support, and comprehensive training, NextGIS is able to increase software longevity and functionality, which ultimately decreases future expenses.Ī full-service company, NextGIS’ experts will develop the foundation on how to think about, evaluate, apply, and modify open-source geospatial software in your organization. And constant modifications takes time, money, and know-how.įounded on the principles of science, not economics, our GIS experts started NextGIS, Ltd. This evolution evokes rapid data and software change and modification. The geospatial landscape is evolving fast. ![]()
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